Delivery & Returns
United Kingdom Mainland
|Standard Delivery: 2 - 3 working days*||
|Next Day Delivery (if ordered by 3pm)**||
* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only (Monday - Friday) - postcode exclusions apply.
|Standard Delivery: 2 - 3 working days||
Our standard working days are Monday - Friday. We do not curently offer Saturday or Sunday delivery.
We do not currently ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.
If you have any other questions, please email email@example.com.
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
HOW TO RETURN YOUR ORDER
If you’re not happy with your order for any reason, please return your items to us within the stated returns period.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit.
We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please contact our customer care team at firstname.lastname@example.org if you require a Returns Form or if you experience any issues in making your return.
Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, Santa Cruz reserves the right to deny the return request and refuse to issue the purchaser a credit.
We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, funds can take up to 5 working days to become visible, depending on your bank.
If you believe your goods are faulty, please contact our customer service team at email@example.com along with any information and any images outlining any defects or damage.
Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way. Once we receive your original items back in the warehouse, the usual returns process applies.
Returns - Apparel
If you're not happy with your items for any reason, you can return them to us within 45 days of receiving them for a full refund (excluding original shipping cost) if they are in a saleable, unworn, unused condition. We are unable to accept exchanges - orders should be returned and re-placed.
Returns - Skateboards
We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.
Please note that once skateboard hardware or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be returned in an un-skated and re-sellable condition.
If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.
We have extended our returns period due to COVID-19 but if you have any issues with returns due to local lockdowns, please email firstname.lastname@example.org
F.A.O Santa Cruz Skateboards EU Customer Service
C/O Shiner Distribution
1700 Park Avenue,
You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.
You can see our full returns and cancellation policies in the sites Terms and Conditions.