Free Delivery on EVERY order over £50

Delivery & Returns

Deliveries

£4.99 standard rate 2-3 day delivery with My Hermes. United Kingdom mainland only.
£9.99 Next Day delivery with DPD if ordered by 3pm. United Kingdom mainland only, excluding Northern Ireland which will be 3-5 day delivery.
Free delivery on orders over £50.
We curently do not ship on Bank Holiday Mondays - please allow extra time for deliveries around these times.

Returns

If you're not happy with your items for any reason, you can return them to us within 14 days of receiving them for a full refund if they are in a saleable, unworn, unused condition. We are unable to accept exchanges - orders should be returned and re-placed. 

Returns - Skateboards

We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.

Please note that once skateboard hardware or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be returned in an un-skated and re-sellable condition.

If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.

Please contact our Returns Department [email protected] for all returns enquiries.

Returns Address

F.A.O Santa Cruz Skateboards EU Customer Service
C/O Shiner Distribution
1700 Park Avenue,
Aztec West,
Bristol,
BS32 4UA.
United Kingdom.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

Email: [email protected].

Tel: +44 (0)330 202 1061

You can see our full returns and cancellation policies in the sites Terms and Conditions.