Delivery & Returns
If you believe your goods are faulty, please contact our customer service team at firstname.lastname@example.org along with any information and any images outlining any defects or damage.
RETURNS - APPAREL
If you're not happy with your items for any reason, you can return them to us within 45 days of receiving them for a full refund (excluding original shipping cost) if they are in a saleable, unworn, unused condition. We are unable to accept exchanges - orders should be returned and re-placed.
RETURNS - SKATEBOARDS
We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.
Please note that once skateboard hardware or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be returned in an un-skated and re-sellable condition.
If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.
F.A.O Santa Cruz Customer Service