Delivery & Returns
United Kingdom Mainland
|Standard Delivery: 2 - 3 working days*||
|Next Day Delivery (if ordered by 3pm)**||
* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only (Monday - Friday) - postcode exclusions apply.
|Standard Delivery: 2 - 3 working days||
Our standard working days are Monday - Friday. We do not curently offer Saturday or Sunday delivery.
We do not currently ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.
If you have any other questions, please email firstname.lastname@example.org.
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
Returns - Apparel
If you're not happy with your items for any reason, you can return them to us within 14 days of receiving them for a full refund (excluding original shipping cost) if they are in a saleable, unworn, unused condition. We are unable to accept exchanges - orders should be returned and re-placed.
Returns - Skateboards
We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.
Please note that once skateboard hardware or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be returned in an un-skated and re-sellable condition.
If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.
Customers are accountable for return shipping charges. We suggest using a recorded or signed for delivery service to ensure the parcel is tracked and insured. All parcels are the customer’s responsibility until we receive them.
Please contact our Returns Department email@example.com for all returns enquiries.
F.A.O Santa Cruz Skateboards EU Customer Service
C/O Shiner Distribution
1700 Park Avenue,
You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.
Tel: 0330 202 1061
You can see our full returns and cancellation policies in the sites Terms and Conditions.