Delivery & Returns

DELIVERIES

PLEASE VISIT OUR UPDATED COVID-19 PAGE FOR UP TO DATE DELIVERY INFORMATION

Please be patient with us while we re-locate to our new European warehouse.

Unfortunately we are unable to take your order while we move, but we will be open for business again very soon!

Find your local stockist in the meantime, and sign up to our newsletter to make sure you don’t miss out on all the latest news and deals!

We are still open for all customer service enquiries, please email;

customercare@santacruzskateboards.eu

 

All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.

STANDARD SHIPPING

Standard rate delivery from €9.99 with 2-5 day delivery to Europe (in selcted countries).

Free Delivery on all orders over €69.99 (in selected countries - please see below).

We currently ship to the following countries:

Austria, Belgium, Czechia, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland*, Portugal*, Spain.

* The standard shipping rate for Poland and Portugal is €14.99.

 

Our standard working days are Monday - Friday.

Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.
 

We currently do not ship on NL Bank Holidays - please allow extra time for deliveries around these times. Click here to find out more about these dates.

If you have any other questions, please check our FAQs page or email customercare@santacruzskateboards.eu

TRACKING

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

 

RETURNS

HOW TO RETURN YOUR ORDER

If you're not happy with your purchase for any reason, you can return your items to us within 30 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.

It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.

Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, We reserve the right to deny the return request and refuse to issue the purchaser a credit.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at customercare@santacruzskateboards.eu along with any information and any images outlining any defects or damage.

RETURNS - APPAREL

If you're not happy with your items for any reason, you can return them to us within 45 days of receiving them for a full refund (excluding original shipping cost) if they are in a saleable, unworn, unused condition. We are unable to accept exchanges - orders should be returned and re-placed.

RETURNS - SKATEBOARDS

We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.

Please note that once skateboard hardware or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be returned in an un-skated and re-sellable condition.

If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund.  Once we receive your original items back in the warehouse, the usual returns process applies.

RETURNS ADDRESS

F.A.O Santa Cruz Customer Service

C/O Shiner Ltd.
Riga 2,
Barendrecht,
South Holland 2993 LW.
Netherlands.

YOU'VE SENT ME THE WRONG ITEMS

Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.

If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.

Email customercare@santacruzskateboards.eu

You can see our full returns and cancellation policies in the sites Terms and Conditions.