FREE SHIPPING! on every order over €69.99 (in selected countries)

Delivery & Returns

Please note: There may be additional shipping delays whilst our team are relocating the warehouse to improve our services. We apologise for any inconveniences that may be caused.

CHRISTMAS DELIVERY TIMES

Please see the below for the last shipping dates for both Christmas and New Year's Eve.

These should be used as a guide only - we always suggest placing your order as early as possible.

All deliveries are subject to any local Covid-19 restrictions and courier network issues that are out of our control.

 

GUARANTEED DELIVERY FOR CHRISTMAS
AUSTRIA: order by 13/12/2023
BELGIUM: order by 19/12/2023
CZECHIA: order by 12/12/2023
DENMARK: order by 15/12/2023
FINLAND: order by 12/12/2023
FRANCE: order by 15/12/2023
GERMANY: order by 15/12/2023
Greece: order by 13/12/2023
HUNGARY: order by 12/12/2023
IRELAND: order by 14/12/2023
ITALY: order by 13/12/2023
Luxembourg: order by 15/12/2023
NETHERLANDS: order by 19/12/2023
POLAND: order by 14/12/2023
PORTUGAL: order by 13/12/2023
SPAIN: order by 13/12/2023
Slovakia: order by 14/12/2023
SWEDEN: order by 14/12/2023
SWITZERLAND: order by 14/12/2023

 

For DPD tracking please visit:

DPD EU Tracking

For PostNL tracking please visit:

PostNL EU Tracking

For UPS tracking please visit:

UPS EU Tracking

DELIVERIES

All of our orders are shipped via DPD or UPS and we aim to deliver orders as quickly and efficiently as possible.

We currently ship to the following countries:
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden and Switzerland.

Location

Type

Under €79.99

Over €79.99

Belgium, Germany, Luxembourg, Netherlands

Standard Delivery

(1 - 3 business days)

€9.99

FREE SHIPPING
Austria, Denmark, France

Standard Delivery

(2 - 4 business days)

€9.99

FREE SHIPPING
Czechia, Hungary, Italy, Poland, Slovakia

Standard Delivery

(2 - 4 business days)

€9.99*

FREE SHIPPING
Switzerland

Standard Delivery

(2 - 4 business days)

€39.99

€39.99**
Spain

Standard Delivery

(2 - 5 business days)

€9.99*

FREE SHIPPING
Finland, Sweden

Standard Delivery

(2 - 6 business days)

€9.99*

FREE SHIPPING
Ireland

Standard Delivery

(3 - 5 business days)

€9.99

FREE SHIPPING
Portugal

Standard Delivery

(3 - 5 business days)

€9.99*

FREE SHIPPING
Greece

Standard Delivery

(7 - 9 business days)

€14.99

FREE SHIPPING

* The standard shipping rate for Czechia, Finland, Italy, Portugal, Poland, Hungary, Spain, Slovakia and Sweden is €14.99.

** The standard shipping rate for Greece and Switzerland is €39.99 - we do not offer free shipping to these territories currently.

Our standard working days are Monday - Friday.

Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.

We currently do not ship on NL Bank Holidays - please allow extra time for deliveries around these times. Click here to find out more about these dates.

Can't find your shipping location?

Click here to Find Your Local Stockist.

If you have any other questions, please check our FAQs page or email customercare@santacruzskateboards.eu

TRACKING
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

RETURNS

HOW TO RETURN YOUR ORDER

If you're not happy with your purchase for any reason, you can return your items to us within 14 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.

It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.

If the product, including items bought on sale, is in a saleable condition and returned within 14 days of delivery, the full purchase amount will be refunded including any outbound shipping costs. We reserve the right to deduct a percentage of a refund up to the full value, if the value of the goods are diminished as a result of handling the goods by the consumer beyond what is necessary.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at customercare@santacruzskateboards.eu along with any information and any images outlining any defects or damage.

RETURNS - APPAREL

If you're not happy with your items for any reason, you can return them to us within 14 days of receiving them for a full refund if they are in a saleable, unworn, unused condition, or at a subsidised refund if the value of the goods are diminished as a result of handling the goods by the customer.

We are unable to accept exchanges - orders should be returned and re-placed.

RETURNS - SKATEBOARDS

We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.

Please note that once skateboard hardware or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be returned in an un-skated and re-sellable condition.

If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund.  Once we receive your original items back in the warehouse, the usual returns process applies.

RETURNS ADDRESS

F.A.O Santa Cruz Customer Service

Redwood Fulfilment

Att: Returns Shiner

Sikkel 17

3271 KK Heinenoord

The Netherlands

YOU'VE SENT ME THE WRONG ITEMS

Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.

If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.

Email customercare@santacruzskateboards.eu

You can see our full returns and cancellation policies in the sites Terms and Conditions.